Refund policy

At Zappify, your satisfaction is our priority.

Refund Eligibility We accept refund requests within 30 days of delivery for items that are defective or damaged upon arrival, significantly different from the product description, or not received (lost in transit).

How to Request a Refund Contact us at support@zappifytech.com with your order number, a description of the issue, and photos or video of the defective/damaged item (required for damage claims). We'll respond within 2–3 business days.

No Returns Required We do not accept physical returns. If your refund is approved, you are welcome to keep, donate, or dispose of the item. Refunds are issued to your original payment method.

Non-Refundable Situations We cannot offer refunds for change of mind, items damaged due to misuse, requests made after 30 days of delivery, or incorrect shipping addresses provided by the customer.

Refund Processing Time Once approved, refunds are processed within 5–10 business days.

Questions? Contact us at support@zappifytech.com — we're happy to help!